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Focus, consistency and love: Why The Physio Co family continues to thrive

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Focus, consistency and love: Why The Physio Co family continues to thrive
26 AprCulture

Why The Physio Co family continues to thrive

The Physio Co (TPC) turned 14 this year.

One of our core values, Be Memorable, guide us to ‘take the time to celebrate milestones & successes’, so naturally, we threw a party to celebrate the occasion!

This year, however, rather than hold one big party for the entire team, we staged a series of four smaller events with our team members (TPCers) around Australia.

Across a week in late January and early February, TPCers gathered in small and bigger groups at aged care facilities and retirement villages in Adelaide, Melbourne and Sydney for a learning event followed by a TPC birthday party.

At each party, we reflected on the years gone by, gazed into the future, presented some awards, had a laugh, a catch-up, sang happy birthday and ate cake. It was fantastic!

Screen Shot 2018 04 26 At 3.46.47 Pm 300x257When I gave a quick birthday speech at one of the parties, something interesting happened.

As I was welcoming some new faces to the team, I looked towards the back of the room and caught the eye and a smile from one of TPC’s longest-serving physios, Shilpa (pictured left, above with her TPC team mate, Taruna).

Shilpa has been part of the TPC family for 13 of the 14 years that we’ve existed. She was one of the very first team members to join me when we were just getting started.

Thirteen years on, she is now one of almost 150 team members working at The Physio Co.

As I looked further around the room from Shilpa to other TPCers, I spotted team members who had been a part of the TPC family for:

  • 10+ years
  • 5+ years
  • 3+ years
  • 3+ weeks
  • -10 days (i.e future team members that were about to have their welcome day training and join the team – but were still a week away from being a TPCer!)

I continued my speech including an update on our Painted Picture Vision of 2018, and the latest news of our ‘TPC Tally’, that is, progress towards our 10-year obsession of delivering two million unique and memorable consultations to Australian seniors.

As I gave the speech and thanked everyone for their commitment to helping live our core purpose of helping seniors stay mobile, safe and happy, I thought to myself:

‘I wonder how many times Shilpa has heard this similar and consistent message over 13 years as a TPCer?’

Over her 13 years with The Physio Co, Shilpa must have read, heard, typed, written and spoken our core purpose – The Physio Co exists to help seniors stay mobile, safe and happy – at least 1000-2000 times. She has probably heard it 1000 times just from me!

As far as contributing to our 10-year obsession, Shilpa is likely to have delivered more than 15,000 of those unique and memorable consultations. A terrific achievement!

As I finished my speech and started singing happy birthday to us (TPC!), I couldn’t help but look back at Shilpa and all the other TPC team members and be thankful for their loyalty, focus and love as we continue to grow our team.

Rigorous recruitment process

At The Physio Co, we are not only committed to showing more love through a rhythm of celebration, we are also committed to a rigorous recruitment process to find new team members.  The reason? We want to make sure successful new TPCers are suited to growing their careers in a way that also helps our organisation to grow.

In short, we want to find new team members who can align their own personal and professional goals with TPC’s goals. Because, with an aligned team, together we can improve seniors’ healthcare forever.

Our focus, consistency and discipline ensure we welcome the right people to the family and, who knows, they might end up staying long enough to hear our core purpose as many times as Shilpa!

Are you a future TPCer?  Do you know a future TPCer? 

We are always on the lookout for new physios and occupational therapists with a passion to help seniors stay mobile, safe and happy.

[This article was written by Tristan White, Founder & CEO of The Physio Co.]

Interested in knowing more?
Please call on 1300 797 793 or email [email protected] 🙂

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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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