Information for Home Care
Package Managers
How Our Physios Work With HCP Managers
and clients below.
Prefer to chat?
To chat with our helpful team, contact us on 1300 797 793.
Ready to refer a client?
Please fill out this form and we’ll be in touch within 2-3 business hours.
When we get a referral, we reply within 2 hours to schedule a call with our new senior client and/or their HCP Manager.
Within 24 hours of a new client booking, we will call our new client and/or their HCP Manager to set up the first consultation.
A physiotherapist will visit our new client wherever they call home for the first consultation and listen closely to what pain and/or health problems are causing trouble.
At the first consultation, our physio will complete an assessment of your health, fitness and / or injury.Â
We will then create a one-page plan of the health goals we agree are most important to work on together.
We share the agreed goal plan with our client, and, you – the HCP manager.
Sharing our goal plan creates a small team that is set up for success with all the information about what we are working on, for how long, and the costs involved.
Once we have agreed on the plan and funding has been approved, our physio will visit the client and guide them through the series of agreed appointments and recommendations to get the best outcome possible.
Waitlists, invoicing and more - lots of answers for you here
We are responsive and proactive: We respond within 2 hours, and book appointments within 24 hours. We always remain in contact regarding a client’s condition, and if appointments have been cancelled or need rescheduling.
Â
We communicate in clear, concise and honest ways: Creating and sending our physio’s recommendations and client Goal Plan to you – the HCP manager – for approval helps manage budget and expectations. No appointments go ahead without funding approval.
Â
We show we care, and, we get results: Our physios build meaningful connections with our clients and HCP managers. We create unique, person-centred goal plans that help our seniors clients smash their health goals!
When a HCP manager emails a client referral to TPC, we will reply within the first 2 business hours to acknowledge the referral and say thanks!
We will then contact the client to book in the initial appointment and welcome them to The Physio Co. (We aim to have this first appointment booked and welcome call complete within 24 hours of receiving the referral).
Our physio will then attend the initial appointment and listen closely to what pain/ health problems the client has along with conducting a physio assessment.Â
After the initial assessment, the physio will create a detailed goal plan that includes:
- A specific meaningful goal the client is wanting to achieve; and
- What the physio and the client will be working on together to reach this goal; and
- How many sessions the physio recommends along with a review date and cost.
We then send this goal plan to you – the HCP manager – for funding approval.
Once funding and plan of care has been agreed, our caring physio gets to work helping the client achieve their goal.
When the agreed number of services have been delivered and/or the agreed review date arrives, our physio will review the client’s progress and email the HCP manager with an update – including any further recommendations. (We typically celebrate with the client and HCP Manager at this point too because that initial goal has nearly always been smashed!!)
Across most of metro Adelaide, Sydney and Melbourne, we have physios available to see new clients within a few days.
That is, for most clients, there are no waiting lists.
The Physio Co will invoice the HCP directly for services delivered. Our preferred terms of payment is 14 days from service delivery.
To refer a client to TPC and help them be more mobile, safe and happy, please FILL OUT THIS FORM and we’ll be in touch very soon.
1300 797 793
1300 797 793