The Physio Co
Home Care Packages For Physiotherapy
How Our Physios Work With Home Care Packages
As more seniors choose to stay independent at home, using home care package (HCP) funding for physiotherapy will help more people stay mobile, safe and happy.
The Physio Co has been supporting seniors to set and achieve meaningful health goals at home for years – and we’d love to help you and/or your clients.
To understand how we at The Physio Co work with HCP providers and clients, read on for an overview of what to expect and answers to FAQs.
To learn even more, chat with our helpful team or get started with our physio services, please contact us at 1300 797 793
Eligible seniors get approved for an HCP and sign up with a provider
The HCP provider assesses the senior client’s needs and refers service providers
HCP managers and/or clients can coordinate physio assessments, goal plans and services with TPC
Working together to make meaningful connections and smash goals is what The Physio Co is all about.
When we get a referral, we reply within 2 hours to schedule a call with our new senior client and/or their HCP Manager.
Within 24 hours, we will have a convenient welcome call with our new TPC client and/or their HCP Manager.
A physiotherapist will visit our new client wherever they call home for the first appointment and listen closely to what pain and/or health problems are causing trouble.
Over the first 1-2 appointments, your physio will complete an assessment of your health, fitness and / or injury.
We will then create a one-page plan of the health goals we agree are most important to work on together.
We share the agreed goal plan with our client, as well as their HCP manager +/- the client’s family.
Sharing our goal plan creates a small team that is set up for success with all the information about what we are working on, for how long, and the costs involved.
Once we have agreed on the plan, your physio will guide you through the recommendations and/or exercises to get the best result and work towards your health and fitness goal, and celebrate together when you smash them!
What is a HCP?
The term “home care package” refers to an amount of money allocated by the federal government to an older person to provide services which will enable them to continue to live independently. The amount of money provided depends on the person’s needs, as assessed by an independent assessment agency. There are certain packages older adults are eligible for, from basic care needs (Level 1) through to high care needs (Level 4). They can use these funds towards services such as social support, well-being services, home modifications as well as allied health services such as physiotherapy.
How does a HCP work?
Usually once a senior has been approved for a HCP, they will sign up with a provider to help manage their funds on their behalf. The provider will assess the clients care needs and then source third parties to help provide the care like TPC.
When a client has a HCP, we would obtain the HCP case manager details and call them on behalf of the client to introduce our services. The HCP manager then sends us an agreement for our services or approves the physio sessions for this client.
When a HCP manager sends through a referral to us,we will reply within the first 2 hours, we will then aim to have this client booked within 24 hours and welcome them into The Physio Co family.
Our physio will then attend the initial appointment and listen closely to what pain/ health problems our client has along with conducting an assessment.
After the initial assessment the physio will create a detailed goal plan that includes:
- A specific meaningful goal the client is wanting to achieve
- What the physio and the client will be working on together to reach this goal
- How many sessions the physio recommends along with a review date of when they hope the client will achieve the goal by.
We then send this goal plan to the clients HCP manager for approval, that way they know what we are working on, how long we aim to work on it for and understand the costs involved.
Then our caring physio gets to work with our client on their goal!
When the review date comes up, we typically celebrate with our client and their family in smashing the goal! We also review the client’s progress for further physio as needed.
Once approved, we then send an invoice to the HCP company for payment.
Responsive and Proactive: We respond within 2 hours, and book appointments within 24 hours. We always remain in contact regarding a client’s condition, and if appointments have been cancelled by the client.
Clear Communication: Creating and sending our physio’s recommendations and client Goal Plan to the HCP manager for approval helps them manage budget and expectations. No appointments go ahead without this approval.
We Care and Get Results: Our physios build meaningful connections with our clients and their families, creating unique goal plans and helping seniors smash their goals!