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How physio sessions helped Jo bounce back from a fall

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How physio sessions helped Jo bounce back from a fall
27 SepClient stories, Seniors Smashing Goals

One of the challenges for several of our clients is they are caring for a loved one while trying to manage their own health.

It’s therefore especially important they maintain mobility so they are sufficiently strong to be able to look after others.

Jo was originally referred to us by a fellow resident of the NSW retirement village where they both lived.  

Jo needed surgery to fix her left hip after a fall, and after leaving hospital had been attending rehabilitation at a specialist facility, but would soon be going home.

Sue, a senior physiotherapist with The Physio Co (pictured below with Jo), visited Jo to see how they could help with her recovery. Sue noticed Jo looked exhausted and was very anxious. 

Return to normality

During their appointment, Jo expressed her concern about going home and being able to look after her husband Chris, who was 95. Jo’s goal was to get home and return to normality in familiar surroundings. 

Jo was reassured by her meeting with Sue and booked in for her first TPC session. She was moving slowly and had a lot of pain in her left hip, so she worked on physio exercises, balance and walking to improve her endurance, with the goal of getting back home to familiar surroundings.

Jo’s program began with bed exercises to increase the range of motion around her left hip, before progressing to sit-to-stand exercises and then rail exercises, again focusing on balance and strength.

She progressed nicely, and over the next three weeks built up her strength and endurance so she could return home to Chris.

Sue continued to see Jo at home to help her with pain relief for her hip. TPC also organised further scans and she had a cortisone injection into her hip to help with the pain.

Sadly, Chris passed away a few weeks after Jo returned home, but she has continued with her weekly sessions and recently added an extra two sessions fortnightly.  

Walk short distances

Jo’s determination means she can now walk short distances without needing a stick or frame (and longer distances using her frame), and drive her car.

Her increased mobility also means minor spills around the house can be dealt with, adding to her sense of independence.

Just recently a bowl of pumpkin soup tipped over the bench and on the floor; undaunted, she was able to bend down and clean it up on her own. Small wins are important! 

Jo was able to celebrate her 90th birthday with her family at Jonah’s Restaurant at Whale Beach, on Sydney’s Northern Beaches, and now has her sights on a river cruise.

Congratulations Jo – for working hard with your physio and maintaining independence!

If you think we can help you (or your elderly Mum or your Dad) get back to doing something they love, please contact our customer care team to find out how we can work together.

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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

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COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
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      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
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    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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