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The Physio Co

Online Physiotherapy

Keeping Australian Seniors Moving
The Physio Co Difference

Our online consultation service exists to help Aussie seniors who can benefit from working with one of our therapists when visiting you in person is not an option. Maybe you live in a remote area with limited healthcare access, a region where we don’t have therapists or you are having to isolate yourself from physical contact with others. Whatever the reason our caring Physiotherapists can provide practical help and advice all done via the phone or internet!

Who Is It For?
Seniors who need help or advice with a pressing health challenge.
Carers helping to keep their loved ones mobile, safe and happy
Seniors in remote areas with limited healthcare access and support
How Can It Help?
Stay active and strong with professional health and mobility advice
Aches, pains & niggles that won’t go away and need a professional opinion.
Stay mobile, active and independent with a personalised fitness plan.
How It Works
Complete the Form
1.

We ask you to fill out an online form to get to know you (or your Mum or Dad) a little & make sure an online consultation will suit

We Guide You
2.

Over the phone, we guide you through how we work together, how online consultations work, how to prepare for the consultation and then book your first appointment

Your First Consultation
3.

A physiotherapist will visit you via phone or video call for your first appointment and listen closely to what pain and/or health problems are causing trouble

Assessment
4.

Your physio will complete an assessment of your health, fitness and/ or injury. 

Your One-Page Health Plan
5.

After the assessment, your physio will create a one-page plan to achieve your health goals.

If you’d like, we can share the plan with your family and/or doctor so we all work together

Guided Exercise & Results
6.

One we have agreed on the plan, your physio will guide you through the recommendations and/or exercises to get the best result and work towards your health and fitness goal

Online Physiotherapy Consults

Choose an option that’s right for you.

 

What’s included

Pre-consult health questionnaire

Education & Practical Advice

Video consultation

Personalised Home Exercise Program

Plenty of time for questions & answers

Time

Price

Super

What’s included

Extended assessment and advice on 1-2 ailments/conditions

Pre-consult health questionnaire
Education & Practical Advice
Video consultation
Personalised Home Exercise Program
Plenty of time for questions & answers
Time

Up to 50 mins

Price

$165

Book Now

Most PopularStandard

What’s included

Assessment & advice on 1 ailment/condition

Pre-consult health questionnaire
Education & Practical Advice
Video consultation
Personalised Home Exercise Program
Plenty of time for questions & answers
Time

Up to 30 mins

Price

$105

Book Now

Starter

What’s included

Real-time advice to help you, your Mum or Dad

Pre-consult health questionnaire
Education & Practical Advice
Video consultation
Personalised Home Exercise Program
Plenty of time for questions & answers
Time

Up to 15 mins

Price

$60

Book Now

Need help to decide which option is right for you? Please call our Client Care team on 1300 797 793. We’d love to answer your questions and help you out 🙂

Book now to get the advice you need to stay mobile, safe and happy today!
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FAQ

Yes, your sessions are completely private and confidential. The video and audio communication is only visible to your physio and yourself. All notes taken during your consult are stored in a secure practice management system that meets government privacy requirements.

What are the system requirements?

We use an internet browser-based way of connecting for our online consults which is super easy to use. In your appointment confirmation email we’ll send you a hyperlink that you will click on to join your physio in the online consult room. That’s right – no downloads and nothing to install!

To have a good video consultation you’ll need:

  • A strong and reliable internet connection
  • A device with a microphone & speakers – these are built into most computers and tablet devices so nothing too fancy needed here.
  • A Video Camera – This will likely be inbuilt into your device. If not, you could easily attach a webcam via a USB cable
  • Browsers & devices you can use: Google Chrome (PCs, Macs & Android devices), Mozilla Firefox (PCs, Macs & Android devices) and Safari (Macs, iPhones & iPads)
Of course! You can join the online consulting room directly in the browser on your iPhone or iPad or by easily grabbing an app (we can help with that!)
Yes! Same as for iPads above.
If you don’t have a camera, video consulting is still possible however we won’t be able to see you:) You will still be able to see your physio and our screen via screen sharing.
You will need these! If not, we’ll need to use the phone instead.
Easily with a credit card via an online form on our booking page. If you’d prefer to pay via bank transfer, you can call us on 1300 797 793
If you have private health insurance extras cover you might be eligible for a rebate. Please check with your health insurer. Medicare EPC referrals from your doctor are not eligible for online consultations.

Many elderly Australians are self-isolating due to the greater threat that the coronavirus presents to this segment of our population.  Self-isolation often results in less activity and not doing any exercise.  This can result in depression, isolation and increased anxiety and worry.  Keeping active and doing regular exercise and the ongoing contact with the friendly support from The Physio Co helps our elderly parents mentally and also importantly exercise is belived to help the immune system.

Yes, telehealth services are subsidised for those who are eligible under DVA or Medicare funding. To book an appointment using this referral you’ll need to call a member of our friendly customer service team on 1300 797 793. We’ll set you up and make sure we have everything we need for billing purposes.

Please, note, these services are funded up to 30th September 2020 as part of the Australian Government response to the COVID-19 pandemic.

Case Study

Jennifer positioned her iPad so the physio (Maddy) could see her walk and complete some simple balance tests, while Jennifer's daughter Rachel stood by to help. Together, Jennifer and Maddy set a goal of improving her confidence with balance for walking around the house and going for walks around the village. After the session, Maddy developed an exercise program. She sent Jennifer and Rachel the program via email to complete at home and a plan for a follow-up call with Maddy in 3-days to ensure the exercises are completed correctly.

online physio consultation

Jennifer’s online physio experience

Read Jennifer’s story here
Interested in knowing more?
Don’t hesitate to get in touch with our helpful team!
1300 797 793Contact Us
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Home Care Packages
For HCP Managers

The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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