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Beyond treatment: Unpacking the impact one TPC physio has had on the lives of Toni and Helen

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Beyond treatment: Unpacking the impact one TPC physio has had on the lives of Toni and Helen
04 SepClient stories, Seniors Smashing Goals

At  The Physio Co we strive to wow people whenever possible, because great care isn’t just about treatment, it’s about transformation.

Recently, while TPC physio Jarrod (pictured above) was away on annual leave, Karleen – one of our senior physios in Adelaide – took over his rounds and met one of his long-standing clients, Antonia (Toni), and her daughter, Helen.  

As the three of them spoke, Karleen quickly became aware just how much of a lasting impact Jarrod had made on the lives of Toni and Helen.

“I would not be walking today if it was not for Jarrod,” Toni told Karleen. “He is the physio who helped me get to where I am today and back home so I can take care of my daughter.”

Toni’s gratitude comes from a deep and personal journey. After undergoing complicated hip and leg surgery – complete with plates and nails, and battling a severe abdominal hernia that restricted her movement – Toni’s mobility was significantly limited. 

With her prospects dim and facing rejection from inpatient rehabilitation due to bureaucratic hurdles, she found herself stuck in a respite facility with no clear path back home. Her confidence was shattered, and nursing home placement seemed inevitable, something she desperately wanted to avoid.

Enter Jarrod.

Rather than simply giving instructions, Jarrod worked closely with Toni, believing in her potential when few others did.

Through careful assessment, he showed Toni she was more capable than she thought. Together, they developed a rehabilitation plan aimed first at getting her accepted into a rehab program, and then ultimately getting her back home again.

As Jarrod got to know Helen, it became clear she too needed support. Living together for many years, Helen had taken on a caregiver role that had become physically and emotionally draining. 

Jarrod extended his care to help Helen build her own confidence in movement and daily activities, encouraging her to become more active, from sleeping in her bed again, to cooking and participating more fully in everyday life.

Their goals were simple, but deeply meaningful:

  • Toni wanted to get back into her garden, tending to her beloved roses. With targeted exercises to strengthen her mobility, she has achieved just that. Toni now confidently walks down the ramp to care for her plants.
  • Helen’s aim was to reclaim her independence by sleeping in her own bed, not a recliner. Through perseverance and tailored exercises, she is steadily reclaiming her space and strength.

One breakthrough moment for Toni came recently during a car transfer assessment. She was certain she would struggle, but to her surprise, she nailed it on the first try! 

For someone who had been completely reliant on access cabs, this moment represented newfound freedom and hope.

For Jarrod, working with Toni and Helen has been inspiring.

“It’s great to work with them both as I love seeing their tenacity in the face of so many setbacks and health complications,” he says. 

“Toni is one of the most resilient people I’ve ever met, and is utterly dedicated to whatever it takes to remain independent for as long as possible. Hearing her words of praise is truly humbling, and I am proud to help guide her to give her the absolute best chance.”

Jarrod’s dedication, belief, and personalized care embody exactly what it means to be memorable (which is one of the core values we live by here at TPC) – not only has he delivered outstanding physiotherapy, but also created a life-changing impact for two people that will not be forgotten.

____________________

The Physio Co helps Aussie seniors to move more, with confidence! How can we help you (or your elderly Mum or Dad?) Contact us today on 1300 797 793 and speak with Nancy, Julia and Jess from the TPC Client Care team to discuss your situation. If they’re busy on other calls, leave a message and someone from the team will call you back for a chat!  Alternatively you can email us via [email protected]

 

 

 

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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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