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Mobile Physiotherapy for Older People

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mobile physiotherapy

Mobile Physio for older Australians

Mobile physiotherapy is what The Physio Co is all about – we come to you, to your home, whether it be an aged care home, a retirement village a private house or unit or living with family.

We provide a mobile physio service to keep you mobile!

Our goal is to help people as they age by keeping them mobile, safe and happy. Our team of passionate, warm and friendly professional physios do this in a caring, respectful and even fun way!

How Does Mobile Physiotherapy Work?

It’s easy, you or a family member, doctor, friend or carer calls us on 1300 797 793.

In the initial phone call we will find out from you what you need help with. Then we will guide you through how we work together, take down your details, contact number, payment info and your address to make your first appointment.

Following this initial phone call our caring and experienced team will:
  • visit you, wherever you call home, for your first appointment
  • listen carefully and discuss with you indepth rergarding which pain and/or health problems are troubling you
  • your mobile physiotherapist will then complete an assessment of your needs, your injury and/or what’s causing your problem/s.
  • after the assessment, your physio will create a one-page plan to achieve your health goals**
  • once we have agreed on the plan, your mobile physio will visit you at the agreed appointment times and provide physio treatment in the most convenient location possible: your own home, where you live

**If you’d like, we can share your goal plan with your family and/or doctor so we all work together on helping you smash your goals

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We know that many older Australians can find it difficult, if not almost impossible to get to a physiotherapy clinic and that is why The Physio Co was born.

By providing a mobile physiotherapy service you no longer have to struggle with public transport, take a taxi or ask for a lift as a favour, we will come to you – and as an additional bonus, you and your physiotherapist will be working in the comfort of your own home.

The Physio Co is an ideal way to provide help older people who may be bedridden, immobile or less independent than usual as they are recovering from an operation or accident and unable to get about.

The team at The Physio Co are dedicated specialists committed to helping older people and they have skills that cover wide range of health difficulties. We can help reduce pain, improve flexibility, strength, balance and overall mobility.

Physio can also help with dementia, Parkinson’s disease, arthritis, injury or stroke and in preparation for surgery as well as rehabilitation after surgery.

Physiotherapy is not just for serious problems, physio helps keep us mobile improving our general health as age starts to catch up with us.

Being stronger, more mobile, more independent, feeling safer and in less pain can all be achieved through a carefully designed physio program just for you. We have seen how having less pain and more mobility changes the way our clients feel as well. Being able to get about, be independent and less reliant on others builds confidence and an overall better quality of life.

Talking about quality of life, one of the major ingredients of your mobile physiotherapy sessions is fun! Yes we want to see you smiling, our dedicated physiotherapists make this a high priority at each and every session. We want you to look forward to our mobile visits, be motivated to do the exercises both with the physio and also on your own. You may be surprised at how having a friendly physio expert work with you will improve your outlook and enjoyment of life.

Conditions We Treat

Arthritis Balance Problems and Falls Elbow Pain Foot and Ankle Pain Head and Neck Pain
Hip and Leg Pain Hydrotherapy Classes Knee Pain Low Back Pain Operations/Surgery
Prevention Rehabilitation Shoulder Pain Wrist and Hand Pain
Interested in knowing more?
Don’t hesitate to get in touch with our helpful team!
1300 797 793Contact Us
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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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