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Helping older people stay mobile, safe and happy – the fun way!

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Home / Client stories / Helping older people stay mobile, safe and happy – the fun way!
Helping older people stay mobile, safe and happy – the fun way!
20 MarClient stories, Health, Physio services

Helping older people stay mobile, safe and happy – the fun way!

At The Physio Co (TPC), we believe older people can stay mobile, safe and happy for as long as possible.

It’s something we’re really serious about. Indeed, it’s what drives us, it’s our reason for being.

At the same time, we love to smile and have some fun as we go about it.  A strong connection between TPC team members, our clients and often our clients’ families, is the way we go about our work.

Above is a photo of TPC physio, Tim, his dog Ziggy and 97-year- old client, Margaret.

Tim was regularly visiting Margaret for her physio sessions in a retirement village in Adelaide. Together they’d set some health goals for Margaret to maintain her fitness, strength and balance through regular physio sessions. During the sessions, Tim not only helped Margaret achieve her goals, he found out that she absolutely loved dogs – she’d had a pet for most of her life – but not anymore.

So, on a long weekend, Tim, Ziggy and Tim’s girlfriend, Prue, jumped in the car and headed over to visit Margaret. They spent half an hour or so chatting with Margaret while she met, patted and played with Ziggy. They all loved it!

Simple gesture

This simple but generous gesture created plenty of smiles, laughs and a super-memorable weekend for Margaret.

This photo of Margaret, Tim and Ziggy is on the wall in our South Melbourne support office alongside hundreds of other pictures and memories that all tell a story of helping people to get back on their feet – and having fun while we do it. A quick look at these photos brings to life those special connections of Margaret and hundreds of others.

TPC team members are qualified health professionals, trained and supported to work with older people.

We use our knowledge, skills (and smiles!) to understand the needs and wants of our clients and often our client’s family. Once each client’s unique situation is understood, we create a plan and set some measurable goals to set us in the right direction.

Easy to understand approach

That’s when we get to work, together, usually with regular client appointments in wherever our client calls home. TPC physios use a straight forward, memorable and easy to understand approach to helping their clients.

A bit like a GP who might prescribe the smallest quantity of medication possible for the largest impact on their patient, TPC team members are trained to prescribe the minimum number of exercises for their clients to achieve the best outcome possible.

Why? Because we haven’t met many clients who want to do a long list of exercises for not much gain!

So, if you’re an older person who’d like to be more mobile, safe and happy – or you know someone that you think could benefit from working with The Physio Co team – please consider The Physio Co – we help older people and their families to set goals and work towards achieving them in aged care facilities, retirement villages an in their own homes. We’d love to help you and/or your family members too.

Interested in knowing more?
Please call on 1300 797 793 or email [email protected] 🙂

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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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