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SENIORS SMASHING GOALS: Shopping trips and family time drive Grace to success

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SENIORS SMASHING GOALS: Shopping trips and family time drive Grace to success
17 FebClient stories, Seniors Smashing Goals

When our physical powers start to wane, our psychological make-up can also suffer as our confidence takes a tumble.

Grace, a client of The Physio Co, had lost her confidence in walking after a fall – as many people do – and found she would also get tired easily.

Her dearest wish was to maintain her independence by living in her own home, so with that in mind, her daughter Catherine found The Physio Co online and got in touch, feeling this would be convenient than Grace having to attend a clinic.

One of The Physio Co’s key aims is ‘seniors smashing goals’, so our team work to find a target with our clients right from the get-go. They could fix their sights on being strong for a family celebration, for instance, or just wanting to be mobile for a better quality of life – and able to run your own errands without being so dependent on others.

In Grace’s case, it was a very practical ambition: “To improve my balance and endurance so that I can walk around the shops at Doncaster Shopping Centre more comfortably with my daughter.”

To achieve this, Grace embarked on 12 weekly sessions to help achieve her eventual goal, and initially to manage the back pain she was enduring.

Outdoor walks

Firstly, a podiatrist review was recommended for orthotic prescription, which made a big difference in Grace’s walking. With her TPC physio Shilpa, she started doing exercises and outdoor walks to regain her confidence, increasing the duration of her walk each time.

Often getting close to your first goal can create another one to meet, as confidence returns and horizons are broadened. In Grace’s case, her progress was so good that she started focusing on attending her grand-daughter’s upcoming wedding without her stick.

As the sessions continued, so did Grace’s progress and when it came to Shilpa’s review, they realised Grace was walking the equivalent of her route around Doncaster Shopping Centre without realising it!

Grace is over the moon about regaining her freedom and mobility. In her words, she felt “absolutely elated, it was freedom, being able to enjoy the shops and not look at how much you have to walk”.

Wonderful work

Her daughters were rapt with the results of her sessions with The Physio Co, with Catherine commenting:

“Shilpa, I want to thank you for the wonderful work you’ve done with mum. We went shopping at Doncaster and she was able to walk so well.”

Her other daughter, Glenda, echoed those sentiments:

“Thank you, Shilpa, for all that you have done with Mum.  I really notice the difference in her ability and confidence to walk further.  It’s so lovely to be able to take her out and share experiences with her.”

For Shilpa, her satisfaction comes from seeing yet another TPC client smashing their goal (in this case, literally by some distance).

“I feel elated being able to help her and see the spark in her eyes when she spoke of how she felt when she achieved her goal,” Shilpa said. “I could not be happier for her – and for her to be able to go to her granddaughter’s wedding without her stick was a proud moment for her. I absolutely love working with her and am continuing to help her with her next goal now!”

Like to know how we can help you, or your elderly Mum or Dad, to smash their physical goals? The Physio Co’s team of physiotherapists are available to visit you wherever you call home. We are here to help, so get in touch today for more information – please call on 1300 797 793 or email [email protected]

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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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