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Five ways to help you build confidence in your mobility

As we age, our ability to move about becomes increasingly important in maintaining our independence. Being able to walk is often a determining factor in an older person’s ability to stay living at home – and a significant loss of mobility is often the trigger for more care or even a move into an aged […]

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Life after total hip replacement surgery

Life after total hip replacement surgery is just that – getting back to life! After completing the final stages of post-operative rehabilitation for a Total Hip Replacement (THR), you may be wondering what the next steps are to get back to your old life.  Today we’ll explore the 3 W’s of getting back to life […]

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5 Tips for Successful Total Hip Replacement Recovery

Although total hip replacement surgeries have a high rate of success, there are some things you can do to increase your chances of having a successful recovery. Here are 5 tips for a successful total hip replacement recovery Make exercise a part of your routine Whether you are awaiting a hip replacement or you’ve already […]

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5 Daily Exercises to Strengthen Your Hip At Home

Increasing hip strength and stability before surgery has been found to have some very favourable outcomes in recovery post-surgery. Faster recovery, a decreased length of stay in hospital are two key benefits. A decreased chance of requiring in-patient rehab and decreased risk of post-surgical pain are additional outcomes. Give your body a head start on […]

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How can physio help with hip replacement recovery?

You are getting a hip replacement soon. Besides being a little anxious, you’re also excited, and can’t wait to get back to the activities that you love to do. Perhaps it’s getting back to the golf course or returning to some gardening? Seeking the help of a physiotherapist is a good start to help you […]

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How physiotherapy can help prevent falls

How physiotherapy can help prevent falls So you’ve had a fall or have been told that you are at high risk of falling. What should you do now and what can help prevent falls? Engaging in physiotherapy can be an effective way to stay safe and stay on your feet. Let’s discuss what is involved […]

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Improve your balance with 5 simple & effective exercises

Improve your balance with 5 simple & effective exercises Exercises to improve balance for seniors can be simple, safe and effective.  Improving your balance is one of the ways you can minimise the risk of falls and feel better. Balance exercises are an important part of an exercise regime, especially for older adults. It is […]

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Building healthy exercise habits: a guide for Australian seniors

Building healthy exercise habits: a guide for Australian seniors We all want to create healthy habits in our lives – but it’s all about our willpower, right?  James Clear, author of the book ‘Atomic Habits: An Easy and Proven Way to Build Good Habits & Break Bad Ones’, argues that it may not be that […]

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Starting with the end in mind: how to create a plan for success!

Starting with the end in mind: how to create a plan for success! So you’ve set a goal – fantastic! The goal is the destination we are going to work towards, but how are you going to get there? Lots of people set goals, but achieving them means taking the right action. One advantage of […]

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Tips for overcoming chronic stress as we get older

Tips for overcoming chronic stress as we get older Have you ever wondered how stress can affect your body? Among many other health complications, a recent study* showed living with chronic stress can increase your risk of a stroke by FOUR times. Chronic stress is when we are living in a state of constant stress […]

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DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.
The Physio Co Book Initial Appointment
Instant bookings are coming soon.

In the meantime, please call us on 1300 797 793, fill out the form below or email hello@thephysioco.com to get your first appointment booked.

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